Return & Refund Policy

Company Information

Brand: Pasjig
Legal Entity: Shenzhen Xinghaituo Trading Co., Ltd.
Responsible Person: Huang Fei
Business Address: 11A, Huaxuan Building, 2022 Jintian Rd, Haibin Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China
Email: service@pasjig.com
Phone: +86 13583649264
Website: pasjig.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

At Pasjig, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 180 calendar days after confirmed delivery, subject to the conditions and exclusions described below.

This policy applies to eligible purchases made through pasjig.com.

Pasjig is owned and operated by Shenzhen Xinghaituo Trading Co., Ltd.

1. Return Window

You may request a return for an eligible item within 180 calendar days after confirmed delivery. Eligible items are covered by our 180-day return policy.

Pasjig provides free return shipping for all eligible returns within this 180-day period, regardless of the original shipping method used. Contact us before sending any item.

2. Return Conditions

To qualify for a return, an item must meet all of the following:

  • Unused, unwashed, and in its original condition;
  • No signs of use, damage, alteration, or wash;
  • Returned with all original packaging, tags, accessories, and included materials (including protective packaging for kitchenware);
  • Accompanied by proof of purchase (order number).

We may refuse a return that does not meet these conditions, subject to mandatory law.

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized, customized, engraved, or made-to-order items;
  • Gift cards;
  • Items clearly marked as final sale;
  • Items damaged through misuse, accidents, improper storage, or normal wear.

This does not restrict rights that cannot legally be excluded by applicable law.

4. Starting a Return

Email service@pasjig.com with your order number and reason for return.

Wait for our authorization and return instructions. Items sent without authorization may not be accepted.

We will confirm the correct return address after your request is approved.

Please do not send returns to our business registration address unless we expressly instruct you to do so. The return facility is located in China. We will provide the exact return warehouse address and instructions after approval.

5. Return Shipping & Original Delivery Charges

Eligible items may be returned within 180 calendar days after confirmed delivery, subject to the eligibility conditions and exclusions described in this policy.

We cover return shipping costs for approved eligible returns. Once your return is authorized, we will provide a prepaid return shipping label or cover reasonable, approved return shipping expenses.

For change-of-mind returns, original outbound shipping fees actually paid by the customer at checkout are non-refundable unless otherwise required by law.

If an order qualified for free shipping at checkout, we will not deduct an undisclosed outbound shipping charge from the refund.

For verified damaged, defective, or incorrect items, we will cover the necessary return shipping costs and refund any original shipping fees paid by the customer.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

6. Damaged, Defective, or Incorrect Items

Inspect your order promptly upon delivery. If an item arrives damaged, defective, or incorrect, contact service@pasjig.com within 7 days after delivery with:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the item and its packaging (especially for fragile ceramic or glass items).

Reporting within 7 days helps us investigate quickly, but does not remove any longer mandatory rights provided by applicable law.

7. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable for change-of-mind returns.

Original shipping charges are refunded when the item was damaged, defective, or incorrect.

8. Exchanges and Cancellations

Contact us about an exchange. Depending on availability, we may offer a direct exchange or ask you to return the original item and place a new order. Cancellation requests must be submitted before your order has been processed. We cannot guarantee cancellation after fulfillment has begun.

9. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact us using the contact details listed in the Company Information section at the top of this page.

Last updated: October 23, 2026

Pasjig is operated by Shenzhen Xinghaituo Trading Co., Ltd.