Company Information
Brand: Pasjig
Legal Entity: Shenzhen Xinghaituo Trading Co., Ltd.
Responsible Person: Huang Fei
Business Address: 11A, Huaxuan Building, 2022 Jintian Rd, Haibin Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China
Email: service@pasjig.com
Phone: +86 13583649264
Website: pasjig.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
This policy explains how orders placed through pasjig.com are processed, shipped, tracked, and delivered. Pasjig is operated by Shenzhen Xinghaituo Trading Co., Ltd.
1. Order Processing
Orders are normally processed within 1 to 3 business days, excluding weekends and applicable public holidays. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email after your order is placed and another email when your order has shipped.
2. Shipping Destinations
We currently ship only to addresses within the United States, including the contiguous United States, Alaska, and Hawaii.
We do not ship to:
- PO boxes, APO/FPO, or DPO addresses;
- U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands);
- Any country outside the United States at this time.
3. Estimated Delivery and Shipping Charges
| Shipping Method | Order Amount | Cost | Estimated Delivery (after processing) |
|---|---|---|---|
| Standard Shipping | $1.00–$38.99 | $2.99 | 7–15 business days |
| Free Standard Shipping | $39.00–$48.99 | Free | 7–15 business days |
| Express Shipping | $0.00–$48.99 | $5.99 | 3–7 business days |
| Free Express Shipping | $49.00 and above | Free | 3–7 business days |
Delivery estimates are not guarantees unless expressly stated at checkout. Carriers, weather, holidays, address issues, local delivery conditions, and events outside our reasonable control may affect delivery.
4. Shipping Charges Detail
Charges are displayed at checkout before payment. Standard shipping is free on orders of $39.00 or more. Express shipping is free on orders of $49.00 or more. Promotional free shipping may have a minimum purchase requirement, which must be disclosed with the promotion.
5. Tracking and Multiple Packages
When tracking becomes available, we will send a shipment confirmation email containing the carrier name and a tracking link. Tracking information may require 24 to 72 hours to show the first scan. You may also track your order at 17track.net using your tracking number. An order may arrive in multiple packages and may have more than one tracking number.
6. Address Accuracy
Customers must provide a complete and accurate delivery address. Contact service@pasjig.com promptly if a correction is needed. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged or deducted where permitted and disclosed.
7. Delays and Delivery Issues
If tracking has not updated for 7 business days or a shipment is materially delayed, contact us with the order number. If tracking shows Delivered, check the delivery area, household members, neighbors, building management, and carrier notices before contacting us. We will review available information and assist with an appropriate carrier inquiry.
8. Lost, Damaged, or Incorrect Shipments
Contact service@pasjig.com within 7 days after delivery with the order number and clear photographs of the affected item and its packaging (especially for fragile ceramic or glass kitchenware). Keep the packaging until instructions are provided. Remedies may include replacement, missing parts, refund, or another solution required by law.
9. Customs, Duties, and Taxes
Orders shipped within the United States are delivered by our shipping partners and are generally not subject to additional customs duties or import taxes. Sales tax is calculated at checkout where applicable. If you are charged any unexpected customs or border fees, please contact us with your order number.
10. Fulfillment & Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. Our fulfillment facilities may be located outside the United States.
11. Free Return Shipping
Pasjig provides free return shipping for all eligible returns within 180 calendar days from the date your order is delivered, regardless of the shipping method selected at checkout (Standard or Express).
For complete details on return eligibility, return instructions, and refunds, please refer to our Return & Refund Policy.
12. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us using the contact details listed in the Company Information section at the top of this page.
Last updated: October 23, 2026
Pasjig is operated by Shenzhen Xinghaituo Trading Co., Ltd.